So … my apologies for the incredibly long sabbatical. Between the last post and today, we’ve uprooted ourselves from Adelaide and relocated to London and typically time has flown by so we’re now about 18 months into our new lives. As soon as we got here, it really struck me how Londoners seem to expect and get a different standard of service to what we expect in Australia. Rather than there being a better quality of service as dictated by a larger market and demand, there is quite the opposite. It seems that retailers take the attitude that because there are enough patrons to go around and enough money to be made, why bother with investing in customer service? I have horrifying customer service stories to tell, so watch this space!
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